Shipping policy

We know the feeling—that excited, wiggly-tummy wait for a brand new toy to arrive! Here at ToyHare, we do our best to get your goodies on their way to you as quickly as possible. This policy outlines everything you need to know about how we ship our thoughtfully crafted toys to your family.

All orders and shipping costs are displayed and processed in US Dollars (USD).

Where We Ship

Hip, hip, hooray! We currently ship to all addresses within the United States. At this time, we are unable to ship to any other countries or territories. We hope to expand our play zone in the future!

Shipping Costs

Great news! Shipping is completely FREE on all orders within the United States. There's no minimum purchase required, and you won't find any sneaky handling fees or extra charges at checkout. The price you see is the price you pay.

Order Processing & Delivery Times

Getting your order ready for its big adventure is our top priority.

  • Order Processing: Once you place your order, our team gets to work packing it with care. This takes between 1–4 business days (Monday through Friday, excluding public holidays).
  • Transit Time: After your package ships, it typically takes another 6–10 days to arrive at your door.

So, from click to delivery, you can generally expect your new toys to arrive within 7–14 days. We'll always work hard to get them to you even sooner if we can!

Order Tracking

You'll never have to wonder where your package is. As soon as your order is on its way, we’ll send you a shipping confirmation email that includes your unique tracking number. You can use this number to follow your order's journey.

Can't find the email? No problem! You can also check your order's status on our Track Your Order page at any time.

Damaged or Missing Orders

Oh no! While we pack every parcel to be journey-proof, sometimes things go wrong. If your order arrives damaged, or if something is missing, please let us know right away.

Just send an email to our friendly support team at help@toyhare.com with your order number and a photo of what you received. We'll jump on it and work with you to make things right, whether that means sending a replacement or processing a refund as outlined in our Refund Policy.

My Order Hasn't Arrived

If your order hasn't arrived within 14 business days of receiving your shipping confirmation, please contact us. Send your order number to help@toyhare.com, and we will launch an investigation with the shipping carrier to track down your package and find a solution.

Questions? Let's Chat!

If you have any questions at all about your order or our shipping process, we're here to help. The best way to reach us is by email.

You can also find more ways to get in touch on our Contact Us page.

This shipping policy is provided by ToyHare, a brand owned and operated by BYTESKEY LLC (Company Number: 2025-001777430), with a registered office at 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.