Shipping policy

We know the feeling—that excited, wiggly-tummy wait for a brand new toy to arrive! Here at ToyHare, we do our best to get your goodies on their way to you as quickly as possible.

All orders and shipping costs are displayed and processed in US Dollars (USD).

Where We Ship

We currently ship to all addresses within the United States. At this time, we are unable to ship to any other countries. We hope to expand our play zone in the future!

Shipping Costs

Our shipping is simple, with just two options:

  • Orders of $70.00 or more: FREE shipping. No code needed—it is applied automatically at checkout.
  • Orders under $70.00: a flat $10.00 shipping charge.

The $70.00 threshold is based on your order subtotal after any discounts are applied and before shipping is added. Product prices shown on our website already include any applicable sales tax, so shipping is the only additional charge you may see. There are no handling fees or surcharges—the total shown at checkout is exactly what you pay.

Order Processing & Delivery Times

All timeframes below are given in business days (Monday through Friday, excluding US public holidays).

  • Order Processing: 1–4 business days from the time you place your order.
  • Transit Time: 6–10 business days after your package ships.
  • Total Estimated Delivery: 7–14 business days from order to doorstep.

These are estimates, not guarantees. Carrier delays, severe weather, and peak holiday periods can extend delivery times, and we will let you know if we become aware of a delay affecting your order.

Order Tracking

Every order is shipped with tracking. As soon as your order is on its way, we send a shipping confirmation email containing your tracking number and a direct tracking link.

You can also look up your order at any time on our Track Your Order page using your order number and the email address you used at checkout.

Please allow up to 48 hours after your shipping confirmation for the first carrier scan to appear. Until then, your tracking may show no movement—this is normal.

Gift Wrapping

Every order can be sent gift-ready at no extra charge. In your cart, tick the “This is a gift” option and we will wrap your order, include a hand-written note with your message, and leave all pricing off the packing slip. There is no fee for this service on any order.

Damaged or Missing Orders

If your order arrives damaged, or something is missing from your package, email help@toyhare.com within 7 business days of delivery with your order number and a photo. We will send a replacement or process a refund as set out in our Refund Policy. Where the fault is ours, we cover all associated shipping costs.

My Order Hasn’t Arrived

If your order has not arrived within 14 business days of your shipping confirmation, contact us with your order number and we will open an investigation with the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. A further shipping charge may apply for the second attempt.

Questions?

ToyHare is a brand owned and operated by BYTESKEY LLC (Company Number: 2025-001777430), registered office 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.