Privacy policy

Here at ToyHare, we’re serious about two things: providing delightful, eco-friendly toys and protecting your privacy. This policy explains how ToyHare ("we", "us", "our") collects, uses, and safeguards your personal information when you visit our website or make a purchase. We want you to feel secure and informed every step of the way.

ToyHare is a brand owned and operated by BYTESKEY LLC.

What Information We Collect

To get your new toys from our workshop to your playroom, we need to collect a few details. Depending on how you use our site, this may include:

  • Identity & Contact Details: Your name, email address, phone number, and shipping address.
  • Order Information: The specific toys you've purchased, your order history, and any special instructions you provide.
  • Payment Details: Your payment information is handled securely by our payment partners. We don't see or store your full credit card number.
  • Technical Tidbits: Your IP address, browser and device type, and how you browse our site (like which pages you visit). This helps us improve the shopping experience for everyone.

How We Use Your Information

We use the data we collect for a few key reasons, all aimed at giving you a smooth and happy experience:

  • Fulfilling Your Order: This is the big one! We use your details to process your payment, pack your toys, and ship them to your door.
  • Customer Support: If you have a question or need help with a return, we'll use your information to find your order and give you the best support possible.
  • Improving Our Store: By understanding how customers use our site, we can make it better, faster, and easier to find the perfect toy.
  • Marketing & Updates: With your permission, we’ll occasionally send you emails about new arrivals, special offers, and other fun news from ToyHare. You can opt out anytime by clicking "unsubscribe" at the bottom of any email.
  • Safety & Security: We use data to prevent fraud and keep our website secure for everyone.

Our Promise on Data Sharing

We do not, and will not, sell or rent your personal information to other companies for their marketing purposes. That’s a promise.

We only share your information with trusted partners who help us run our business. This is limited to what’s absolutely necessary and includes:

  • Our Platform Provider: Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to operate, and your data is stored through their secure systems.
  • Payment Processors: To securely handle your payment.
  • Shipping & Delivery Partners: To get your order delivered to you.
  • Analytics & Marketing Partners: To help us understand site traffic and manage our advertising.

We may also share information if required by law or to protect our legal rights.

Cookies (The Digital Helpers)

Our website uses cookies, which are small data files stored on your device. Think of them as helpers that remember what’s in your cart or keep you logged in. Some cookies are essential for the site to work, while others help us with analytics and marketing. You have control over cookies and can manage them through your web browser's settings.

Your Data, Your Rights

You have rights regarding your personal information. Depending on where you live, you may have the right to:

  • Access a copy of the personal information we hold about you.
  • Request that we correct any inaccurate information.
  • Ask us to delete your personal data, subject to our legal and operational needs.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please just send us an email at help@toyhare.com. We’re here to help.

Data Retention

We'll hold onto your information only for as long as we need it to fulfill our services to you or to meet our legal obligations (like for tax and accounting purposes). After that, we'll securely delete it.

Changes to This Fun Policy

We might update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted right here on this page.

Get in Touch

Have questions about your privacy or anything else? We'd love to hear from you. Our team is available to help during our regular business hours.

  • Company: BYTESKEY LLC
  • Company Number: 2025-001777430
  • Address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, US
  • Email: help@toyhare.com
  • Support Hours: Monday–Friday, 9 AM to 5 PM (MST)

You can also reach out through our Contact Us page.