Frequently asked questions

Shipping is free on orders of $70 or more. For orders under $70, a flat $10 shipping charge applies. The $70 threshold is based on your order subtotal after any discounts and before shipping is added. There are no other fees.

We pack and dispatch your order in 1-4 business days. Once shipped, it typically arrives in 6-10 business days. That is 7-14 business days in total from order to doorstep. Business days are Monday to Friday, excluding US public holidays.

Right now, we ship our playful treasures exclusively to addresses within the United States. We don't currently offer international shipping.

Yes. Every order ships with tracking. We email you a shipping confirmation with your tracking number and a direct link as soon as your order is on its way, and you can also look it up on our Track Your Order page using your order number and email address. Please allow up to 48 hours after shipping for the first carrier scan to appear.

No. The price shown on each product page already includes any applicable sales tax, so there is no separate tax line at checkout. The only charge that may be added is shipping, and only if your order is under $70.

Yes, and it's free on every order. Tick the 'This is a gift' option in your cart and we will wrap your order, add a hand-written note with your message, and leave all pricing off the packing slip.

Not the perfect fit? You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition, and in their original undamaged packaging with all parts and tags included.

Email our team at help@toyhare.com with your order number and the items you'd like to return. We'll reply within one business day with instructions and the correct return address. Please don't send anything back before you've heard from us, as returns need to be authorised first.

For change-of-mind returns, you cover the cost of return shipping and we don't provide prepaid labels. If an item arrived damaged, defective, or isn't what you ordered, we cover the return shipping in full.

Once your return reaches us and passes inspection, we process your refund within 7 business days to your original payment method, in USD. Refunds include the tax portion of the item price. Your bank may take a few extra days to post it.

We don't offer direct exchanges. The quickest way to get a different toy is to place a new order and start a return for your original purchase. This ensures you get the item you want as fast as possible.

You can use the contact form on our Contact Us page, email us at help@toyhare.com, or call us at +1 307 310 5979. All three reach the same team.

Our support team is available Monday through Friday, 9 AM to 5 PM MST. Messages sent outside those hours are answered on the next business day, and we aim to reply to everything within one business day.

No worries! Your order number is in the confirmation email we sent right after you placed your order, and looks like #1001. Try searching your inbox for an email from ToyHare, and check your spam or promotions folder too.