Track Your Order

Every ToyHare order ships with tracking, so you can follow your package the whole way to your door.

How to Track Your Order

As soon as your order leaves us, we send a shipping confirmation email containing your tracking number and a direct tracking link. Tapping that link is the fastest way to see where your package is.

You can also track it here at any time. Enter your order number and the email address you used at checkout in the tracking box on this page.

Your order number appears in your order confirmation email and looks like #1001.

When Will Tracking Start Updating?

Please allow up to 48 hours after you receive your shipping confirmation for the carrier's first scan to appear. Until that first scan, your tracking number may show no movement or say the label has only been created. This is completely normal and does not mean anything is wrong with your order.

How Long Should It Take?

All of our timeframes are given in business days (Monday to Friday, excluding US public holidays):

  • Processing: 1–4 business days before your order ships
  • Transit: 6–10 business days once it is on its way
  • Total: 7–14 business days from order to doorstep

Full details are in our Shipping Policy.

Tracking Hasn't Updated in a While

Packages sometimes sit between carrier scans for a few days, particularly during busy periods. If your tracking has not updated for 5 business days, or your order has not arrived within 14 business days of your shipping confirmation, get in touch and we will open an investigation with the carrier.

Can't Find Your Order Number?

Search your inbox for an email from ToyHare—your order confirmation will have it. It is worth checking your spam or promotions folder too. If you still cannot find it, email us from the address you ordered with and we will look it up for you.

Still Need a Hand?

Our support team is happy to check on any order for you.

Please include your order number so we can help you faster. You can also reach us through our Contact Us page.