Refund policy

We want you and your little explorer to be completely delighted with every ToyHare purchase. If something isn’t quite right, we’re here to help. You have 30 days from the day you receive your order to request a return for a full refund.

Our goal is to make the process simple and clear. This policy applies to all purchases made on toyhare.com, which is owned and operated by BYTESKEY LLC (Company Number: 2025-001777430), located at 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.

Return Conditions

For a return to be accepted, the toy must be ready for its next adventure. This means it needs to be:

  • In new, unused, and unplayed-with condition.
  • Sent back in its original, undamaged packaging with all original parts, tags, and instructions included.

Think of it as returning it just as you received it, so another child can experience that same unboxing magic!

How to Start a Return

Returning an item is easy. Just follow these steps:

  1. Get in Touch: Email us at help@toyhare.com within 30 days of receiving your order. Please include your order number and the name of the item(s) you wish to return.
  2. Get Your Instructions: We'll review your request and reply with detailed instructions and the return mailing address. Our team is available Monday to Friday, 9 AM to 5 PM MST.
  3. Ship It Back: Pack the item securely and send it on its way to the address we provide. We recommend using a trackable shipping service, as we can't be responsible for items lost in transit.

Return Shipping Costs

For standard returns where you've changed your mind, you are responsible for the cost of return shipping. We don't provide prepaid return labels for these.

However, if you received an item that is defective, damaged, or not what you ordered, please let us know right away! In these cases, we will absolutely cover the cost of return shipping. See the 'Damaged or Incorrect Items' section below for more details.

Getting Your Refund

Once your returned item arrives back with us, our team will inspect it to make sure it meets the conditions above. We'll send you a quick email to let you know we've received it.

If everything looks good, we will process your refund within **7 business days**. The refund will be issued in USD to your original payment method. Please remember that it can sometimes take a few extra days for your bank or credit card company to post the refund to your account.

Damaged or Incorrect Items

We pack every order with care, but sometimes oopsies happen. If your order arrives damaged, defective, or you received the wrong item, please contact us immediately at help@toyhare.com. Be sure to include your order number and a photo showing the issue. We’ll make it right by arranging a refund or replacement and will cover all associated shipping costs.

A Few Exceptions

While we try to be as flexible as possible, there are a few items that cannot be returned for a refund:

  • Gift cards
  • Items clearly marked as "Final Sale" or sold during a clearance event

Exchanges

We don't offer direct exchanges at this time. The simplest way to get a different toy is to return your original item for a refund and place a brand new order. This ensures you get your desired item as quickly as possible!

Order Cancellations

If you need to cancel your order, please contact us as soon as you can at help@toyhare.com. We move quickly to get your toys on their way, so we can only cancel orders that have not yet been shipped. Once an order is with the carrier, it cannot be canceled and will need to be processed as a return.

Questions? We're Here to Help!

If you have any questions about our return process or need assistance, please don't hesitate to reach out. We're passionate about happy play and happy customers.

  • Email: help@toyhare.com
  • Business Address: BYTESKEY LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, US
  • Support Hours: Monday–Friday, 9 AM–5 PM MST

You can also find more information on our Contact Us page.