Refund policy

We want you and your little explorer to be completely delighted with every ToyHare purchase. If something isn’t quite right, we’re here to help. You have 30 days from the day you receive your order to request a return.

This policy applies to all purchases made on toyhare.com, owned and operated by BYTESKEY LLC (Company Number: 2025-001777430), 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.

Return Conditions

For a return to be accepted, the item must be:

  • In new, unused, and unplayed-with condition.
  • Sent back in its original, undamaged packaging with all original parts, tags, and instructions included.

How to Start a Return

All returns must be authorised by us before you send anything back. Items sent back without authorisation cannot be processed or refunded.

  1. Get in touch: Email help@toyhare.com within 30 days of delivery with your order number and the item(s) you wish to return.
  2. Get your instructions: We reply within one business day with a return authorisation and the correct return address for your item. Our returns are handled by our fulfilment partner, so the return address is not the registered office address shown above and may differ depending on the item.
  3. Ship it back: Pack the item securely and send it to the address we provide. We recommend a trackable service, as we cannot be responsible for items lost in transit.

Return Shipping Costs

For change-of-mind returns, you are responsible for the cost of return shipping, and we do not provide prepaid return labels. Return postage costs vary by item size and destination; we will tell you the destination before you commit to sending anything.

If your item is defective, damaged, or not what you ordered, we cover the cost of return shipping in full.

Getting Your Refund

Once your return arrives and passes inspection, we will email to confirm receipt and process your refund within 7 business days, in USD, to your original payment method.

Refunds include the tax portion of the item price, since our displayed prices are tax-inclusive. Original shipping charges are refunded only where the return is due to our error. Your bank or card issuer may take a few additional days to post the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us immediately at help@toyhare.com with your order number and a photo showing the issue. We will arrange a refund or replacement and cover all associated shipping costs.

Exceptions

  • Gift cards
  • Items clearly marked as “Final Sale” or sold during a clearance event

Exchanges

We don’t offer direct exchanges. The simplest way to get a different toy is to return your original item for a refund and place a new order.

Order Cancellations

Contact us as soon as possible at help@toyhare.com. We can only cancel orders that have not yet shipped. Once an order is with the carrier it must be processed as a return.

Questions?

ToyHare is a brand owned and operated by BYTESKEY LLC (Company Number: 2025-001777430), registered office 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.